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WorkSafeBC

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Tips for invoicing WorkSafeBC

All services must be pre-approved by WorkSafeBC. Please follow the instructions below to facilitate invoice payments.

If you do not have a payee number, please contact WorkSafeBC’s Corporate and Health Care Purchasing Department at 604 276-3344 to obtain one.

If you do not have the worker's claim number, please contact the Claims Call Centre at 604 231-8888 or Toll-free 1 888 967-5377.

To check the status of an invoice payment from WorkSafeBC online, go to Check invoice payment status.

Electronic invoicing

Some providers can invoice via MSP/HIBC (Teleplan). These providers include: physicians, physiotherapists, registered massage therapists, chiropractors, hospitals, etc.

For more information on how to invoice MSP/HIBC, electronic billing problems, liaison with software vendors, electronic remittance statements and refusals, resetting of passwords, or assistance with technical problems, please visit the Teleplan Support Centre or call 604 456-6950 (Lower Mainland) or toll-free 1 866 456-6950 (all other areas of B.C.). Press 3 for Teleplan, then press 2. (Fax: 250 405-3592).

Please check with your software vendor that your software is up to date.

Contracted provider invoicing

Providers who have contracts can visit the Health Care Providers tab on the Forms page to obtain the appropriate invoices. These providers include: WorkSafeBC structured programs, hearing aid clinics, physicians, physiotherapists, registered massage therapists, chiropractors, and others.

Other provider invoicing

For all other providers, please use the following invoice.

Please note, all services must be pre-approved by WorkSafeBC.

Ensure all information with an * is completed.

If you are required to send a report, use the Generic Report – Medical and Health Care form.

HST

Effective July 1st, WorkSafeBC will pay HST for all taxable goods and services.

As a service provider to WorkSafeBC, it is your responsibility to determine if your services/goods are subject to the HST. 

If you will be invoicing WorkSafeBC for HST:

  • If applicable, indicate your GST/HST registration number in the invoice
  • HST should be indicated on your invoice for each item. The indication can either specify the HST amount, or be a clearly identified “indicator” (a checkmark, for example) to show that HST should be applied to this item.
  • If you do not indicate the HST per invoice item, your invoice will be processed as an exception.  This will result in delays in processing your invoice, and generating your payment. 
  • Once your invoice is processed you will receive two separate payments from WorkSafeBC: one payment for the invoice items and a separate payment for the HST amount.

WorkSafeBC has revised its invoice forms to reflect the introduction of HST.  The revised invoice forms will be available on www.WorkSafeBC.com by July 1, 2010.

For more information about the HST, please see the Tax Information Notice issued by the Ministry of Finance. You may also wish to contact your accountant or the Canada Revenue Agency.

Invoice codes

Invoicing problems

If you have received a letter requesting invoice corrections, please visit the Payee Invoice Corrections.

To review invoice reason/refusal codes, please visit:

If you have not received a remittance statement from WorkSafeBC regarding a submitted invoice, please do not re-submit the invoice. Instead please call Payment Services at 604 276-3085 or 1 888 422-2228 (toll-free).

If you have received a remittance statement from WorkSafeBC which needs reviewing, please call Payment Services at 604 276-3085 or 1 888 422-2228 (toll-free).

For other billing inquiries, please contact:

Payment Services
604 276-3085 or
1 888 422-2228 (toll-free)

For contract related inquiries, please contact:

Health Care Services
604 232-7787 or
1 888 967-5377 (toll-free)