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Fair Practices Office FAQs
Is the Fair Practices Office independent?
Yes. While the employees of the Fair Practices Office report directly to the vice-president, Policy, Investigation, Review and Corporate Communications Divisions of WorkSafeBC, the administration has no direct input into the office's functions or in the operation of its daily business.
If the office is funded by WorkSafeBC, how is confidentiality and neutrality maintained?
The Fair Practices Office adheres to the Code of Ethics and Standards of Practice of the International Ombudsman Association to maintain confidentiality of contact with the Fair Practices Office and neutrality in investigations.
The office is also governed by Section 95 of the Workers Compensation Act.
Is documentation from the Fair Practices Office submitted or scanned to WorkSafeBC claim files?
No letters or reports from the Fair Practices Office are submitted or scanned to claim files except where the worker specifically requests this.
Similarly, correspondence from the Office of the B.C. Provincial Ombudsman is not placed on WorkSafeBC files.
Who can use the services of the Fair Practices Office?
Anyone dealing directly with WorkSafeBC can contact the Fair Practices Office for assistance. This includes:
- Workers
- Employers
- A worker's dependant
- Unions
- Suppliers
- Advocates
- Any other person affected by, or acting on behalf of someone affected by, the actions of WorkSafeBC, its employees, or its contractors
What are your rights?
Individuals or groups with complaints always have the right to contact the Provincial Ombudsperson, even if they have already contacted the WorkSafeBC Fair Practices Office.
How can I make a complaint?
You can make a complaint to the Fair Practices Office by:
- submitting a fair practices form;
- submitting a complaint in writing; or
- calling us with your complaint.